Shipping Policy for Hydro Flasky

Thank you for choosing Hydro Flasky! This Shipping Policy outlines the details of our shipping process, including order processing times, delivery estimates, and related information for purchases made through our website (www.hydroflasky.com). By placing an order, you agree to the terms of this policy.

1. Order Processing

  • Processing Time: All orders are typically processed within 1-3 business days after payment is confirmed. Business days exclude weekends and major holidays.
  • Order Verification: In some cases, we may need to verify your order information (e.g., shipping address, payment details) before processing, which could extend the processing time. We will notify you via email if additional information is required.

2. Delivery Estimates

  • Standard Delivery: Once your order is shipped, delivery is estimated to take 6-12 business days to reach its destination, regardless of whether the delivery is domestic or international. This timeline is an estimate and may vary based on factors such as:
  • Distance from our fulfillment centers.
  • Customs processing (for international orders).
  • Carrier delays due to weather, high demand, or other unforeseen circumstances.
  • No Expedited Shipping: At this time, we do not offer expedited or priority shipping options. All orders are shipped via our standard delivery service.

3. Shipping Costs

  • Shipping costs are calculated based on the destination, package weight, and size. The exact shipping cost will be displayed at checkout before you complete your order.
  • All shipping costs are quoted in United States Dollars (USD).

4. Shipping Destinations

We ship to most countries worldwide. During checkout, you can enter your shipping address to check if we deliver to your location. For international orders, please note that:

  • You may be responsible for paying import duties, taxes, or customs fees, which are determined by your country’s customs office. These charges are not included in your order total and are your sole responsibility.
  • Delivery times for international orders may be longer due to customs processing.

5. Order Tracking

  • Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package.
  • You can also track your order by logging into your Hydro Flasky account on our website and navigating to the “Order History” section.
  • Tracking information may take 1-2 business days to update after your order is shipped.

6. Shipping Addresses

  • It is your responsibility to provide a complete and accurate shipping address. We are not liable for orders delivered to incorrect addresses due to information provided by you.
  • If an order is returned to us because of an invalid or undeliverable address, you may be required to pay additional shipping fees to have the order reshipped.
  • We cannot change the shipping address once your order has been processed and shipped.

7. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact our customer service team at [email protected] within 14 days of the estimated delivery date. Include your order number and details of the issue (e.g., tracking information, photos of damage).
  • We will work with the shipping carrier to investigate the issue. If the package is confirmed lost or damaged, we will arrange for a replacement or issue a refund, at our discretion.

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at:

Email: [email protected]

Last updated: August 14, 2025