Refund Policy for Hydro Flasky

At Hydro Flasky, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds will be processed for products purchased through our website (www.hydroflasky.com). By making a purchase, you agree to the terms of this policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be returned within 60 days from the date of delivery.
  • The product must be in its original, unused, and undamaged condition, with all original packaging, tags, and accessories intact.
  • A valid proof of purchase (e.g., order confirmation email, receipt) must be provided.

Certain items are not eligible for refunds, including:

  • Customized or personalized products.
  • Products that have been used, altered, or damaged due to improper use or neglect.
  • Items purchased from third-party retailers (refunds for these must be sought directly from the retailer).

2. How to Initiate a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number, the reason for the refund, and photos of the product (if applicable to show its condition).
  2. Our team will review your request and, if approved, provide you with a return authorization number (RA#) and detailed instructions for returning the product.
  3. Package the product securely, include the RA# on the package, and ship it to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the refund is due to a defect in the product or an error on our part (e.g., wrong item shipped).

3. Processing Refunds

  • Once we receive and inspect the returned product (typically within 3-5 business days of delivery to our facility), we will confirm its eligibility for a refund.
  • If approved, refunds will be processed within 5-10 business days of inspection.
  • Refunds will be issued in United States Dollars (USD) to the original payment method used for the purchase. This includes credit cards, debit cards, or other payment platforms (e.g., PayPal).
  • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer’s processing times. We cannot control these timelines, but we will provide confirmation once the refund has been initiated.

4. Partial Refunds

In some cases, we may issue a partial refund. This includes scenarios such as:

  • Products returned with missing parts or accessories.
  • Products that show minor signs of use but are still in acceptable condition (at our discretion).
  • Shipping costs for orders where the return is not due to our error (original shipping fees are non-refundable unless the return is a result of our mistake).

5. Exchanges

While this policy focuses on refunds, we also offer exchanges for defective or incorrect items. If you receive a defective product or the wrong item, please contact our customer service team within 60 days of delivery. We will arrange for a replacement to be shipped to you at no additional cost, and we will cover the return shipping for the defective or incorrect item.

6. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:

Email: [email protected]

Last updated: August 14, 2025